Billing & Payments

Lead Retrieval and bundled booth billing

See how standalone Lead Retrieval upgrades and booth packages with included access reach the event invoice.

Where to find itEvent Dashboard → Billing; exhibitor-facing prices are configured in Booth & Floor Plan Setup and Lead Retrieval

How to do it

  1. Confirm the exhibitor-facing setupCheck the booth package or Lead Retrieval Sales Item and make sure the intended company completed the qualifying registration/order.
  2. Review access independently from payment settlementA qualifying accepted order can grant Lead Retrieval access even when the exhibitor is paying the organizer by purchase order, check or another supported method.
  3. Review the event invoiceConfirm new billable quantities are aggregated clearly and that corrections are labeled as adjustments/reversals.
  4. Contact support for private account-contract questionsPrivate rsvpBOOK contract rates and account-level reconciliation are not event-admin configuration fields.

How it works

Lead Retrieval may be included with a booth package or sold as a separate exhibitor upgrade. The event-admin setup controls what the exhibitor buys and the price shown to the exhibitor. rsvpBOOK account billing reconciles the qualifying quantity separately under the event's agreement.

Unbilled qualifying activity can be picked up by a later monthly, manual or end-of-event billing run. If a previously billed qualifying item is cancelled, the reconciliation can produce a reversal rather than another charge. Any organizer credit/rebate that applies under the event agreement stays with the related Lead Retrieval charge.

Updated for the current rsvpBOOK product experience.