Billing & Payments

Refunds, credits and billing adjustments

Understand reversals and corrections when billable activity changes after an invoice or purchase.

Where to find itEvent Dashboard → Billing / registration financial tools

How to do it

  1. Correct the event recordUpdate or cancel the registration, Sales Item or booth purchase so the event reflects the quantity that should remain active.
  2. Process the attendee/exhibitor refundUse the event's normal payment/refund workflow for money being returned to the purchaser.
  3. Review the next event invoiceLook for a clearly labeled reversal/adjustment when the corrected activity had already been billed.
  4. Escalate mismatchesIf the event record and invoice still disagree, send support the event ID, registrant/company and order details rather than making repeated compensating edits.

What happens after a change

When billable event activity is reduced after it has already been invoiced, the next reconciliation can produce a reversal or credit instead of another charge. For exhibitor purchases, changing the underlying registration/Sales Item quantity is the clearest way to keep the sale and billing record aligned.

When to contact support

If you issue a financial refund without changing the underlying quantity, or an invoice does not reflect the corrected event activity, contact support with the event ID and affected registration/order. Account-level correction controls are not part of normal event-admin setup.

Updated for the current rsvpBOOK product experience.