Exhibitors & Lead Retrieval

Understand Lead Retrieval and booth charges on your event invoice

Understand how exhibitor Lead Retrieval and booth-related charges are reconciled without exposing private contract settings.

Where to find itEvent Dashboard → Billing / event invoices

How to do it

  1. Review the exhibitor saleConfirm the booth package or Lead Retrieval Sales Item and quantity recorded for the company.
  2. Review the event invoiceCheck that newly billable exhibitor activity appears once and that any correction or reversal is clearly labeled.
  3. Check later billing runs for missed activityUnbilled qualifying activity is designed to be picked up by a later billing run rather than lost.
  4. Contact support when account billing needs reviewPrivate account-contract terms are not event-admin settings. Contact support when an invoice needs investigation beyond the event-level purchase details.

What event administrators control

Event administrators set the exhibitor-facing booth and Lead Retrieval prices through booth packages and normal Sales Items. Those attendee/exhibitor prices are separate from rsvpBOOK account billing.

When Lead Retrieval is included in a booth package or purchased as an upgrade, rsvpBOOK reconciles the qualifying quantity against what has already been billed so a missed item can be picked up later without billing the same item twice. If your agreement includes an organizer rebate or credit, it is applied with the related Lead Retrieval charge rather than moved between unrelated events.

If something looks wrong

Compare the event invoice with the underlying booth or Lead Retrieval purchases. If a cancellation or refund does not appear as expected, contact rsvpBOOK support with the event ID, company and order so the account billing can be reviewed.

Updated for the current rsvpBOOK product experience.