Exhibitors & Lead Retrieval
Lead Retrieval access and purchase status
Understand how bundled access, paid upgrades and organizer-granted access combine without overwriting one another.
Where to find itLead Retrieval Configuration → Access & Pricing / Companies & Scanner Access
How to do it
- Check the Access columnConfirm whether the company is Included, Purchased, organizer-granted or receiving access from more than one source.
- Check ReadinessConfigured or Live means the company has the required Lead Retrieval setup. Waiting for staff means access is valid but no eligible registered staff are attached yet.
- Review the attendee profile and staff modeConfirm the expected Attendee Data Profile and whether all company staff or selected staff may scan.
- Recheck older purchases when neededUse Recheck Existing Purchases after importing historical registrations or correcting an older order. New completed registrations are checked automatically.
- Retest after correctionsIf a booth package, sales item or manual grant changes, refresh the company row and test scanner access with an affected staff member.
How access is determined
A company may receive Lead Retrieval from more than one source: an included booth package, a purchased upgrade or an organizer grant. rsvpBOOK keeps those access methods separate so removing one does not accidentally remove another valid way for the company to use Lead Retrieval.
The Order / Payment column is informational and does not determine whether authorized staff can scan.
Updated for the current rsvpBOOK product experience.
